IBM Watson X Powers Drive‑Through, Recruiting, and Awards
Key Points
- IBM Watson X Orders is an AI‑driven voice agent that handles drive‑through food orders end‑to‑end by detecting vehicles, isolating human speech from background noise, confirming orders on a digital menu, and transmitting them to the point‑of‑sale and kitchen.
- The system tackles three technical challenges: (1) separating the human voice from environmental sounds, (2) accurately interpreting speech—including accents, emotions, and misstatements—and (3) converting the spoken intent into actionable order data.
- Edge 3, an athlete‑intelligence and digital advisory platform, leverages IBM Watson X to power its predictive‑analytics scoring engine, rapidly processing structured and unstructured recruiting data to give coaches and student‑athletes a simplified success score for informed recruiting decisions.
- Watson X‑powered predictive models aim to improve mutual outcomes in college sports recruiting by helping athletes identify optimal opportunities and assisting universities in making data‑driven selections.
- IBM celebrated 17 placements in the G2 2024 Best Software Awards, with the IBM Maximo Application Suite highlighted among the top‑ranked solutions.
Full Transcript
# IBM Watson X Powers Drive‑Through, Recruiting, and Awards **Source:** [https://www.youtube.com/watch?v=6pERQ7M7PX0](https://www.youtube.com/watch?v=6pERQ7M7PX0) **Duration:** 00:03:49 ## Summary - IBM Watson X Orders is an AI‑driven voice agent that handles drive‑through food orders end‑to‑end by detecting vehicles, isolating human speech from background noise, confirming orders on a digital menu, and transmitting them to the point‑of‑sale and kitchen. - The system tackles three technical challenges: (1) separating the human voice from environmental sounds, (2) accurately interpreting speech—including accents, emotions, and misstatements—and (3) converting the spoken intent into actionable order data. - Edge 3, an athlete‑intelligence and digital advisory platform, leverages IBM Watson X to power its predictive‑analytics scoring engine, rapidly processing structured and unstructured recruiting data to give coaches and student‑athletes a simplified success score for informed recruiting decisions. - Watson X‑powered predictive models aim to improve mutual outcomes in college sports recruiting by helping athletes identify optimal opportunities and assisting universities in making data‑driven selections. - IBM celebrated 17 placements in the G2 2024 Best Software Awards, with the IBM Maximo Application Suite highlighted among the top‑ranked solutions. ## Sections - [00:00:00](https://www.youtube.com/watch?v=6pERQ7M7PX0&t=0s) **IBM Watson X Orders AI Voice Agent** - IBM Watson X Orders uses advanced AI to detect vehicles, isolate human speech amid noise, comprehend customer intent, and automatically send orders to the point‑of‑sale and kitchen without human intervention. ## Full Transcript
IBM Watson X orders a new era of college
recruiting and the G2 best of software
Awards all on this episode of IBM Tech
now to kick things off today I'm excited
to tell you about IBM Watson X orders an
AI powered voice agent to take
drive-through food orders without human
intervention the product uses bleeding
edge technology to isolate and
understand the human voice in noisy
conditions while simultaneously
supporting a natural free flowing
conversation between the customer
placing the order and the voice agent so
how does it work well IBM Watson X
orders begins the process when it
detects a vehicle pulling up to the
speaker post it greets customers and
asks what they'd like to order it then
listens in order to process incoming
audio and isolate the human voice from
that it detects the order and the items
and then shows the customer what it
heard on the digital menu board if the
customer says everything looks right
Watson X order sends the information to
the point of sale and to the kitchen
finally the kitchen prepares the food so
there are three main parts to
understanding a customer order the first
part is isolating the human voice and
ignoring conflicting environmental
sounds the second part is then
understanding speech including the
complexity of accents emotions and
misstatements finally the third part is
translating speech data into an action
that reflects customer intent and if you
want to learn more about the technology
behind these processes hit the link in
the description of this video next up
it's no secret that college sports
recruiting has been altered forever with
the introduction of commercialization
through nil and changes to the transfer
portal so how do coaches navigate the
increasingly complex world of recruiting
and retaining student athletes well Edge
3 is an athlete intelligence and digital
advisory platform for coaches and
athletes that is using IBM Watson X to
help the edge3 scoring system system is
an Innovative Predictive Analytics
engine designed to transform the college
recruiting landscape by embedding IBM
Watson X ESS will rapidly process
structured and unstructured recruiting
data and scouting reports from multiple
sources it will then present a
simplified score that coaching staffs
and athletes can utilize to make better
informed decisions during the recruiting
process the intent is to access a unique
blend of Watson X powered predictive
success models that can help student
athletes in universities quickly
identify and collaborate on recruiting
decisions this provides the greatest
likelihood of mutual success for all
parties involved to learn more hit the
link
below to finish things up today we're
thrilled to announce that IBM products
have earned 17 placements in g2's 2024
best software Awards the G2 best
software Awards ranked the world's best
software companies and products based on
authentic timely reviews from real users
when the results were announced we found
that IBM Maximo application Suite was
ranked as one of the best software
products overall in addition IBM instana
Watson X assistant db2 turbonomic and
many others were also recognized in more
specific categories IBM's dedication to
putting clients first continues to be
the driving force behind its success
including but not limited to Industry
Awards like these for the full rundown
on the awards hit the link below thanks
so much for joining me today for this
episode of IBM Tech now if if you're
interested in learning more about the
topics I've covered make sure you
explore the links in the description of
this video and again please don't forget
to subscribe to our channel to stay up
to dat on what's going on in Tech
[Music]
now